Privacy Policy

Privacy Policy

Last updated: 13 November 2025

This Privacy Policy explains how One31 Energy Ltd (“One31”, “we”, “us”, “our”) collects, uses, stores and protects your personal information when you visit our website one31.co.uk or engage with our services.

1. Who We Are

One31 Energy Ltd is a renewable energy solutions provider based in the United Kingdom. We design, supply and install sustainable energy systems such as solar PV, battery storage, EV charging and related services.

2. Information We Collect

We may collect and process the following types of information:

  • Personal identification details: name, company name, position, address, email address, phone number and any other contact information you provide via our website forms or correspondence.
  • Technical and usage data: your IP address, browser type, operating system, referring website, pages visited, duration of visit and other analytics information collected through cookies or similar technologies.
  • Service and project data: details relating to your property, energy consumption, site photographs or documents you provide when enquiring about or purchasing our products and services.
  • Marketing and communication preferences: your consent, opt-in or opt-out choices for newsletters, promotions or updates.

3. How We Collect Information

We collect information in the following ways:

  • When you fill out a contact, quotation or enquiry form on our website;
  • When you communicate with us by email, phone or social media;
  • When you subscribe to our newsletter or marketing communications;
  • Automatically, through cookies and analytics tools when you visit our website.

4. How We Use Your Information

We use personal data to:

  • Respond to your enquiries and provide quotations or proposals;
  • Deliver and manage our products and services;
  • Process payments and maintain customer accounts;
  • Send important updates, such as changes to policies or terms;
  • Send marketing communications where you have consented to receive them;
  • Monitor and improve our website, services and customer experience;
  • Comply with legal obligations, including record-keeping and regulatory compliance.

5. Legal Basis for Processing

We process your personal data on one or more of the following legal bases under the UK General Data Protection Regulation (UK GDPR):

  • Contractual necessity: to perform a contract or take steps prior to entering into a contract with you.
  • Legitimate interests: to manage our business, develop our services, and communicate with you in a relevant and appropriate way.
  • Consent: when you opt in to marketing or non-essential cookies.
  • Legal obligation: to comply with laws, regulations and government requests.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality, analyse site traffic, and personalise your experience. You can manage or disable cookies in your browser settings. For detailed information, please see our Cookie Policy.

7. Sharing Your Information

We do not sell your personal information. We may share your data with:

  • Trusted contractors, suppliers and service providers who assist in delivering our services (e.g., installation partners, IT support, payment processors);
  • Professional advisers such as accountants, auditors and legal counsel;
  • Regulatory bodies, government authorities or insurers where required by law;
  • Analytics and marketing service providers (e.g., Google Analytics, Mailchimp) in accordance with applicable data protection laws.

All third parties are required to maintain confidentiality and only process your data as instructed by One31.

8. International Transfers

We primarily store and process data within the UK. If we transfer data outside the UK or EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the UK ICO or European Commission.

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting or reporting requirements. After that, your data will be securely deleted or anonymised.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure or destruction. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security of information transmitted electronically.

11. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data and receive a copy;
  • Request correction of inaccurate or incomplete data;
  • Request erasure of your data (“right to be forgotten”);
  • Object to processing based on legitimate interests or for direct marketing;
  • Request restriction of processing in certain circumstances;
  • Request transfer of your data to another service provider (“data portability”);
  • Withdraw consent at any time (where processing is based on consent).

To exercise these rights, please contact us using the details below.

12. Marketing Communications

You may choose to receive marketing communications from us about our products, services, and promotions. You can unsubscribe at any time by following the “unsubscribe” link in our emails or by contacting us directly.

13. Links to Other Websites

Our website may contain links to other websites operated by third parties. We are not responsible for the content, privacy practices, or security of those websites. We recommend you review their privacy policies before providing any personal data.

14. Children’s Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal data from children.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices. Updates will be posted on this page with a revised “last updated” date.

16. Contact Us

If you have questions or wish to exercise your rights, please contact us at:

One31 Energy Ltd
Email: info@one31.co.uk
Website: www.one31.co.uk
Address: [Insert registered business address here]

17. Complaints

If you believe your data has not been handled in accordance with this policy, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.

By using our website or providing your information, you acknowledge that you have read and understood this Privacy Policy.